Maybe this has happened to you: You're out on your client's property, getting ready to do some work on her yard. Your client comes out to talk to you.

She points at her neighbor's bushes, "You know, I've always liked those. I think I want some right in front of my windows. Do you know what kind of bushes those are?"

You've seen those bushes all over town, and you've worked with them before. You know you should know what they're called, but you don't.

What do you do in this situation?

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