More than Software – We’re Here for Your Success

If growing your service business matters to you, then it matters to us. We’ve helped thousands of business owners get organized, streamline their operations, and turn their companies around. Our goal at Service Autopilot is to help you grow the business you’ve always dreamed of.

We’re in This Together

Growing your service business is an awesome challenge that requires a tremendous amount of work. For almost all business owners, there will come a time when it feels like your business isn’t moving forward.

We understand that feeling. That’s why we built Service Autopilot; to help you overcome the obstacles holding your business back, and push your company to new levels.

How do we do this?

With our software and our teaching resources, we provide a complete solution for your business.

Our software gives you the tools you need to get organized, delegate better, and fix the problems in your business. And when you need to push your business further, we have a variety of educational training seminars, 1-on-1 training, and an annual Conference, where you can sharpen your business senses, and get the knowledge you need to build a more stable and more profitable business.

We’re Here to Help

We grow by helping others, and Service Autopilot has been growing quickly for the last few years. We have helped more than 2500 companies. In fact, in just the last few years our members have billed over 3 billion in revenue through Service Autopilot.

How have we pulled this off?

Our amazing support staff is a full-time team of professionals dedicated to solving every technical issue you can think of. Anytime you need help with our software, all you have to do is send us a message or give us a call, and we will help you however we can. It’s our goal to see you succeed.

Integrating a new system into your business might seem intimidating, but our Launch Team is here to make sure it’s as smooth and easy as possible. In 2015, we set up the Launch Team to act as personal guides for our new Members. The Launch Team’s goal is to make sure every last one of our Members can import their data and start finding success with Service Autopilot, as soon as possible.

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Support & Training Team

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Mindy Ashley

Mindy Ashley

Director of Member Support

Joe Hrbacek

Trainer

Chris Volpe

Training Manager

Scott Howard

Scott Howard

Trainer

Brian Mintor

Brian Minter

Trainer

Anna Taylor

Curriculum Developer

Meredith Perkins

Member Support

Jan Falcona

Technical Writer

Roel Hinojosa

Technical Writer

Pete Quintero

Member Support Supervisor

Steven Williams

Member Support Supervisor

Caleb Risley

Member Support Supervisor

Aaron Santoyo

Member Support

Jordan Madkins

Member Support

Athena Wilson

Member Support

Alex Pope

Member Support

Collin Porter

Member Support

Lian Mijares

Member Support

Walker Flores

Member Support

Betty Clemons

Member Support

Eric Bailey

Member Support

Jessica Winsett

Senior Human Resources Generalist

Mac Smith

Support and Special Projects

Allison Flores

Member Support

Brandon Dossey

Member Support

Joseph Brewer

Member Support

Kathryn Garrity

Member Support

Laura Pawlowski

Member Support

Maribel Garcia

Member Support

We’re Here to Teach

In order to keep growing, you have to keep learning - but learning new things can be time-consuming and difficult, especially when you are overwhelmed by your business.

Our staff of Expert Trainers are here to make your life easier. Service Autopilot is an advanced system, with hundreds of tools to help you organize your company, streamline your daily workflow, and get a better view on how well your business is doing. However, in order to master these tools you need to learn how to use them properly.

Our trainers have helped thousands of business owners get the most out of Service Autopilot. We are proud of our trainers’ ability to teach anyone how to effectively implement our software, regardless of the user’s technical skills.

Teaching is the Heart of Service Autopilot. When John Caldwell and Jonathan Pototschnik started Service Autopilot in November 2009, they decided they didn’t just want to make a software company. They wanted to make a teaching company.

Our teaching resources include

  • In-house and 1-on1 training
  • Weekly advice for business owners and Service Autopilot users on our blog
  • Hundreds of free Business Advice and Tutorial videos
  • An intense Masterclass Program called Service Autopilot Academy, for business owners looking to skyrocket their growth

Marketing & Sales Team

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Jonathan Pototschnik

CEO & Co-founder

Jim Evans

Vice President of Sales

Chris Sims

Chris Sims

Marketing Director

Patrick Hoffman

Writer, Sales/Marketing

Cody Owen

Writer, Sales/Marketing

Stephen Zink

Graphic Designer

Bear Duplisea

Sales Representative

Alex St. Louis

Marketing Support Representative

David Martinez

Launch Import Specialist

Kayla Maanni

Sales Representative

Rebekah Spencer

Launch Representative

Rhonda Ripley

Administrative Assistant

Tifani Pototschnik

Bookkeeper, Accounting

Lisa Marino

Writer, Sales/Marketing

Most of All, We’re Here to Create

Above all else, Service Autopilot is about the software.

When you feel like you’re in over your head, and your business is getting away from you, you need a system to help you organize better. When you feel like you don’t really know what’s going on inside of your business, you need a tool to give you a clearer view. When you want to put your team on more important tasks and cut down on wasted hours, you need software that can reshape your business.

That is why we built Service Autopilot, and that is why we continue to improve and expand our original ideas to this day. Since nobody else was doing it, we decided we would. Our developers, testers, and special project members are the hands that keep Service Autopilot growing.

Whether you’re starting a small business, or you want to grow a service company that stretches from one coast to the next, we have the teams to help you on your journey. We are Service Autopilot, and we are proud to help you succeed.

Development & Testing Team

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Want to Join the Team?

John Caldwell - CTO

John Caldwell

CTO & Co-founder

Tim Zink

Director of Development

Michael Kiger

Project Manager

AJ Garcia

Software Developer

Clayton Wallace

Software Developer

James McAlister

Software Developer

John Rovillos

Software Developer

Kim Robb

Software Developer

Meredith Koonce

Jr Business Analyst

Skott Short

Software Developer

Alex Combs

Software Developer

Frank Smiley

Software Developer

Jim Morrison

Jr Business Analyst, QA/Testing

Joel Dewbre

Software Developer

Kurt Kolbye

Jr Business Analyst

Greg Peters

Software Developer

Ty Wilkins

QA/Tester

Carlos Perez

Software Developer

Gavin Remediz

Software Developer

Joe Chavis

Software QA/Tester

Lori Caldwell

QA/Tester

Martin Arredondo

Software Developer

Ron Harris

Software Developer

Matt Hand

Software Developer

Billy Simpson, Jr.

UX Designer

Eddy Pinkston

Software Developer

Craig Zerba

QA/Tester

Mitch Daniels

Software Developer

Tricia Salas

QA, Development

Julie Randall

Software Developer