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7 Things You Didn’t Know About the #1 Field Service Software

Published on May 23, 2024

Whether you’re just getting started, or you’re an established business, the #1 field service software has you covered when you need it most.

In this article, you’ll discover:

  • How the right software can instantly level up your business
  • How easy it is to launch Service Autopilot into your business
  • Why THOUSANDS of service businesses trust Service Autopilot

Experience for yourself what Service Autopilot can do for your business by exploring why some of the most successful field service businesses choose Service Autopilot.

1. A Dedicated Customer Success Team Who CARES

By far, open access to customer support is one of the biggest concerns for service businesses.

As many service businesses have told us, not having the support you need, when you need it, can put you in a tough spot—potentially costing you clients.

For this reason, Service Autopilot has a skilled customer support team who are personally invested in the success of your business.

Take a look at a few of the ways our fantastic customer success team helps members:

  • 91% chat satisfaction rate
  • 88% phone satisfaction rate
  • 86% overall customer satisfaction rate
  • Average response time is 2 minutes or less
  • 85% of support cases resolved in a single touchpoint
  • 92% chat and QuickBooks satisfaction
  • 85% of support cases are resolved within a single touchpoint
    • 77% of one-touch resolutions are completed within 24 hours!

2. 40 Hours Saved Each Week

Did you know, we have members who save an average of 40 hours EVERY WEEK by using Service Autopilot?

This translates to… 

  • 173 hours saved per MONTH
  • 519 hours saved per QUARTER
  • 2,080 hours saved per YEAR

Think about how many high-value tasks you can complete with all of this saved time.

The resources you can save with the #1 field service software allows you to focus on the tasks that make your business the most money in order to find the profit holes in your business and grow faster.

3. It’s EASY to Get Started

Using our committed launch team and skilled trainers, it’s EASY to get started with the #1 field service software.

When you join Service Autopilot, you’ll be assigned a dedicated launch advisor to help you get set up.

In addition, you’ll have the chance to utilize our expert trainers to get hands-on help training your team.

4. Seamless Two-Way QuickBooks Sync

Service Autopilot’s two-way QuickBooks sync allows you to:

  • Eliminate double-data entry
  • Easily refund credit cards and issue credits
  • Keep accurate, detailed accounting records
  • Never lose your data with automatic, data-encrypted back-ups
  • Quickly view the health of your business with profit and loss reports

Plus, we’ve been helping our members integrate QuickBooks to Service Autopilot accounts for more than 10 years.

We have some of the most skilled specialists in the industry and have helped countless service businesses with QuickBooks syncing.

Take a look at a few of the numerous items you can sync between QuickBooks and Service Autopilot:

  • Vendors
  • Classes
  • Invoices
  • Products
  • Deposits
  • Accounts
  • Payments
  • Purchases
  • Tax codes
  • Customers
  • Categories
  • Employees
  • Preferences
  • Credit memo
  • Service types
  • Company info
  • Standard items
  • Payment methods

5. We LISTEN to Our Members

We value our member feedback from small and large service businesses alike. By sending routine surveys, we use member feedback to improve our software.

Here are some enhancements we’ve made based on feedback from our members:

  • Hyper-detailed chemical tracking
  • Use the Team App to view full company schedules
  • Actionable alerts reduce the steps it takes to respond to alerts
  • Signature visibility improvements to View My Proposal—easily receive website and mobile-friendly signatures
  • Enhancements to multi-day projects—take advantage of project design build for multi-day projects as well as track project profitability with insights and KPIs
  • FleetSharp integration to track valuable assets from anywhere—view assets on a map within the dispatch board and compare mobile time punches to when an asset enters or leaves a geofence

We encourage product feedback and do our best to add the improvements and features our members need to improve efficiencies and be successful!

6. Access to a Community of Industry Experts

Joining a community of industry experts is crucial to unlocking long-term success, which is why Service Autopilot has a Field Services Academy.

Upon joining this inclusive academy of service businesses, you’ll have access to:

  • In-person events with hands-on sessions
  • Trusted partners for delegating daily tasks
  • An online social group to connect with other business owners
  • A growing content library with courses taught by industry experts
  • World-class coaches (e.g. the team of Grant Cardone Enterprises)
  • Live coaching webinars on the latest trends (e.g. hiring, marketing, growth, etc.)

Plus, all Academy members receive a $500 credit toward the coaching program or trusted partner of their choice within our network!

7. Countless 5-Star Raving Members

At Service Autopilot, we put faces to the names of our members by building long-lasting relationships. 

Our members build meaningful relationships with our team. Here’s what some of our members have to say about us:

“The best software and tools you could use for your landscaping company. It makes your life easier and more efficient! They also have the best customer service and training staff to get you using the program to best serve you!”

—Kay E.

“I have been using Service Autopilot for about 10 years between 3 different companies and I have to say, out of all of the service products for the landscape maintenance industry, Service Autopilot is the best one… The Support Team is great at responding to all of my questions and they go through the additional follow-up training, so they actually know the product that they are supporting. That alone is more than a lot of the other products that I have used in the past… If anyone is looking at getting a product for their service industry business, I HIGHLY recommend Service Autopilot!”

—Cameron A.

“I’ve switched over to Service Autopilot from a different platform and I can tell you that I’m very impressed with the software so far. Tasks that took up a lot of time before are done extremely easy now. I was oblivious of how much time I had been wasting before. Josh Thurman, my trainer, has done an excellent job showing me the software and what it can do. I’ve been in a time crunch to get everything transferred over before my other contract ended and he has done an amazing job guiding me through everything. Kolbye has also been amazing helping me through the transition period. I’m very happy with SA, their staff, and their support. I’m glad I made the switch and am excited for the season to start!”

—Scott M.

“Service Autopilot is the #1 CRM software. The customer service is amazing. Meredith Perkins was extremely knowledgeable and helped me solve an issue that took several hours a week to complete… Get Service Autopilot and sign up for the Accelerate program. It will improve your work life!”

—Will T. C.

“My team and I could not be more satisfied with the training Scott Howard provided us with. He was incredibly knowledgeable and walked us through any features or processes within the software to ensure we got the most out of this system. If anyone has the pressure of training with him, we recommend you jump at the opportunity.”


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Launch Your Business to the Next Level With the #1 Field Service Software

When you choose Service Autopilot, you’ll get:

  • Access to a skilled support team who care about your success
  • A dedicated launch and training team to help get you started
  • Seamless two-way QuickBooks sync to eliminate double-data entry

See for yourself why THOUSANDS of businesses trust Service Autopilot as their field service software of choice. Take a tour of the #1 field service software now!

Related: Secrets to Building a Multi-Million Dollar Cleaning Empire With Debbie Sardone

Alyssa Sanders

Alyssa is the Team Lead of Creative Marketing at Xplor Field Services. When she's not writing or creating content, you can find her watching a new sci-fi series or shoving her nose into a book.

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