Release Notes | Feb. 5, 2021

Published on February 5, 2021

This release of Service Autopilot introduces Email Integration! Read on for details.

Email Integration

This add-on feature will automatically forward your Gmail or Outlook email to your Service Autopilot inbox. The incoming emails become Tickets.

  • Email to an individual inbox becomes a Ticket assigned to the user of that inbox.
  • Email to a shared inbox becomes an unassigned Ticket that’s linked to the Client Account, if you have associated that email address with an Account.

Options for Email Inboxes

You can have individual inboxes, shared inboxes, or both.

How to Sign Up for Email Integration

Instructions will be available in the Help Center after the release is complete.


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