The hardest part of email marketing?
Don’t make your clients mad.
Email is one of the best ways to invoice, upsell, and manage your relationship with clients…
...but chances are some of your clients are sick of seeing you “fill up” their inbox.
Let’s take this Valentine’s Day to have a heart to heart on Email Segments, and how a good strategy can save some of your Client Relationships:
Email is a powerful and easy way to keep in contact with clients.
But just because you can email someone, doesn’t mean you should.
You wouldn’t ask someone to marry you on the first date, would you? You have to earn the right....
...just like you have your spot in the inbox.
Clients must feel that your emails are important and valuable. Certain types of emails will improve your reputation with your clients:
The more useful your emails, the more likely they are to keep you in the inbox.
Regular contact can grow your relationship with certain clients.
Others, however, value the cleanliness of their inbox and wouldn’t appreciate you cluttering it.
To account for this, you must segment your email list.
The best way to segment is to categorize your emails. Then, you can allow clients to opt-in and out of the various categories at will (usually with a link at the bottom of the email).
When you let clients decide what kind of emails they receive from you, they define the relationship. You give them the power to accept or reject certain kinds of emails from your company.
It’s 2017. Good software is key to business development.
Any software worth it’s salt should allow you to categorize your emails easily and quickly.
For this example, we will use our service business management software, Service Autopilot.
Create a few categories:
Each category will give your client a different set of valuable information. Some categories might overlap.
For example, you might see an announcement about your new Fertilization service in both “Upsell” and “General Announcements.”
Categorize the email you want to send out, as shown in this image:
When you send this email, it will only go to clients who have subscribed to that category of email.
Check out our user guide for Email Subscriptions for a step-by-step walk through of using email categories in SA.
If a user doesn’t want you in their inbox, and they can’t unsubscribe from your emails, they will mark you as spam.
When a user marks your emails as spam, it lowers the chance that the your emails will get delivered to other clients.
Enough spam complaints will get your emails blacklisted.
This will kill your ability to talk to your clients.
You can keep your emails from being marked as spam with these actions:
Follow these guidelines, and you will stay white-listed. Your email deliverability will go up, and you can get back to growing your business.
For more technical advice, see this Sendgrid.com article.
Email opt-ins allow you to set expectations with clients. When you give them choices like this, you appear more professional and considerate.
Email segmentation is a great tool to increase your customer service (which will up your client retention), and keep your email from getting sent to spam.