Knowing when it’s time to fire a bad lawn care client is one of the biggest secrets to running a long-term, successful, profitable business.
When you know the signs of when it’s time to fire a bad lawn care client, you can:
Instead of waiting to fire a bad lawn care client, it’s important to know the signs of when to fire. In turn, you can fire these clients before they become too much of a liability or nuisance.
Clients who consistently compare your lawn care business to the competition in an attempt to haggle the price are typically not worth the extra effort.
Usually, clients who compare your lawn care business to the competition are trying to get you to come down in price. However, in most instances it's best to stand firm.
If the client is unwilling to accept the price you know your services are worth, then it’s best to fire the bad lawn care client and replace them with a more profitable client.
If a client is habitually late or non-paying, then it’s time to cut your losses and replace them with a client who will pay on time.
After all, for every day a client is late to pay, your lawn care business loses money.
One of the easiest ways to solve this issue is by automatically charging credit cards on file upon invoicing.
Plus, when you select the #1 lawn care software, you’ll have access to same-day, automated payments. You can even bulk invoice all clients at once!
For clients that are minimally profitable and fall short of profit goals, you have two options:
In most cases, you’ll want to offer the client the opportunity to stay with your business at an adjusted price. However, if the client isn’t satisfied with this option, then it’s time to fire them.
By the way, you can instantly check client profitability using Service Autopilot—no more crunching numbers for hours on end trying to calculate every client’s profitability!
Manage your clients and employees all in one system
Unfortunately, there will be clients who are impossible to please. Despite the strides your lawn care business makes to satisfy them, it never seems enough.
Take a look at a few instances where it’s time to fire an impossible client:
Sometimes, you’ll come across clients who are more trouble than they’re worth. Instead of wasting valuable resources on an impossible client, it’s best to let them go to the competition.
If you can’t meet their demands, then it’s time to find a new client who you can please.
Similar to a bad lawn care who is impossible to please, if a client is making unreasonable demands, then it’s likely time to let them go.
Rather than waste valuable time and resources, it’s important to stand up to your bully clients making demands you can’t honor.
For example, a bad lawn care client might make unreasonable demands relating to:
In most instances, it’s best to part ways with unreasonable clients and replace them with clients worth your time.
Clients who refuse to follow company guidelines can cost your business profits, upset your crews, damage equipment, and more.
Here are a few examples of company guidelines a bad lawn care client might consistently break:
Remember, five minutes here and there add up. Every time your crews wait for a gate to be unlocked or an obstacle to be removed, you’re paying your crews for that time.
Additionally, clients who neglect picking up pet waste can damage mower blades as well as spread bacteria and parasites.
Instead of immediately firing the client, you can send a written warning. If the client continues to ignore company guidelines, then it’s time to let them go.
Despite creating potential liability, a bad lawn care client who harasses your crews can also cause:
Even if a client verbally or physically harasses your crews just once, it can be a liability to your business if you don’t take action.
Depending on the situation, you can either:
Likewise, if a client is a nuisance who repeatedly interrupts your crews at work, then you can either warn them or fire them. After all, regular interruptions cost resources.
When you know the signs of when it’s time to fire a bad lawn care clients, you can:
Remember these steps when firing a bad lawn care client:
As always, when in doubt, consult a trusted legal advisor to determine what next actions your lawn care business should take.
Finally, you know the biggest signs of when it’s time to fire a bad lawn care client and replace them with great ones who have higher profitability!
Related: How to Make Angry Lawn Care Clients Happy Again
Originally published Jan 26, 2023 5:42 PM
Tags: Business Operation, Featured Post
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