What is the hardest part of growing your business? Facing your problems ALONE. Couple the business challenges with personal dilemmas and you've got yourself a powder keg waiting to explode. SA5 took on those issues and MORE this year by revealing to attendees how to overcome your biggest challenges, cope with the things you cannot […]
I know what you’re thinking. You clicked this post because you’d never hire a “know-nothing.” Inexperienced employees drive you crazy. You don’t want them… … but I want to change your mind. You should think harder about hiring those "know-nothings." They just might surprise you: 1. They’re cheaper than experienced labor. Someone with 3-5 years […]
Part-Timers, Job-Owners: Can You Overcome The 5 Hurdles to Become a Large Business?
Mike Callahan, the owner of Callahan's Lawn Care (one of the biggest lawn care companies in NY-state), produced an awesome video explaining the 5 stages your business will grow through and the hurdles of each stage. These stages aren't unique to lawn care or cleaning, they're the stages every small business works through. Stage #1: Part-Time […]
23 Amazing insights, Tools, and Strategies from the 2017 Service Autopilot Conference | Best of SA4: NEXT
If you’ve ever said… “It’s too hard to find good employees these days!” ...then count yourself lucky. Hiring, which is the #1 problem for every owner in the Service Industry, may actually be a good thing for your business. Let me say that again: It's good that you can't find employees. Jonathan Potoschnik’s opening Keynote […]
3 Sales Triggers that Will Generate More Clients for Your Business
You use every marketing trick in the book. But it's not enough... The "new client hose" is barely dripping. How do you crack it open? If you want to flood your business in new clients, you don't need elbow grease... ...what you need is a little bit of Psychology. These 3 sales triggers are guaranteed […]
17 Revealing Questions You Should Ask Your Clients Every Year
Lawn Care. Landscaping. Window washing or residential cleaning. Whatever industry you live in, you need to make your clients happy. But how do you know when they’re happy? Here is a list of 17 questions that will enhance your client relationships - and help you prevent upcoming problems.
Hiring your first office assistant is a nail-biting experience. You are about to pay someone who will never produce billable work. You will never charge for their time. Yet, if you want to scale your lawn care or landscaping business, you MUST hire the right employees. It feels risky, and many business owners put it […]
How to get the most value from your next Trade Show or Conference
Going to an industry conference is like trying to fly through a hurricane in a cheap, one-prop Cessna airplane. You walk in, and WHAM you're hit with: Loud, high-energy venues Tons of people to connect with speakers slinging so much knowledge you need a lifejacket just to stay afloat and breathe Think about the conferences […]
You put time at a premium. So do your clients. Write emails worth reading and keep 'em short and sweet. Nothing communicates how much you care about a client like the amount of time that goes into your correspondence with them. In the internet millennium, email is the contact method of preference for most people, but the […]
Profit First: The #1 Problem this Book will Fix in Your Service Business
Quick: what is the fastest way to increase profits in your business? If you immediately thought "Sell more work," or "Get more clients," then I'm about to tell you exactly why you should read Profit First. Do you have any of these problems: Unplanned Accounting: "We figure out our financials as we go. It's how we've always […]
Why You Need to Appreciate Your Employees on the Holidays
Everything is wrapped in red and green. It's freezing cold outside. They won't stop playing that "so happy it sounds fake" Christmas music. You know what time of year it is. Only THIS year, you've decided you want to do something to show your Employees how much you appreciate them. But what? And how?
On an average day at an upscale food market, there was a table covered with more than 24 varieties of jam. Encouraged by free taste tests and "$1 off" coupons, shoppers swarmed the table. The profits were good, not great. No surprises there. On another average day, another table was set up - this time, […]
4 Reasons Free Service Software Will Cost You Money
It feels like prices are always going up. Housing is getting more expensive, your employees are asking for more money, and that new mower you just bought almost costs double what you paid for the last one. You know you need to start managing your budget better. So, you browse the internet, and you type in […]
How to Build a $1,000,000 Revenue Business in 5 years
Most service businesses make around $50,000 a year. A lot of them fail to grow beyond this number, and eventually these owners say, "This business isn't worth it." They're right. If you're going to work 80 hours a week, and your business isn't going to generate more than $50,000, then what's the point? So, how do you grow […]
Bill Gates walks down the street and a $50 bill falls out of his pocket. In the second that it takes him to pick up that $50, he will earn more than $100 from interest. Unless you are Mr. Gates himself, it's hard to imagine that picking up a $50 bill would be a waste of […]
You're on a beach, with crystal clear waves lapping at your feet. Above you, a palm tree provides the perfect amount of shade, and the old volcanoes rise steeply behind you. You can hear the songs of birds and chattering of monkeys in the jungle, but you can also hear the tinkling of glass and […]
The Service Industry is hugely competitive. Whether you're jump-starting your cleaning business, or looking to mow more lawns, it's never going to be easy to break into your market. You're going up against giants here. So, as the new guy or gal in town, what are your chances?
I get asked a lot of questions about how to run a service business. One of the most common questions I get is, "How do you get your Clients to pay you with a credit card?" It actually doesn't take as much work as you might think. I've had to go through this process with my […]
Is Drive Time Killing Your Profits? (Drive Time Tracking on Your Apple or Android Device)
"We had to mow 20+ lawns that day - that might not seem like so much to the bigger businesses, but for us, this was huge. This was our big day. And those weren't small properties, those were some big, residential lawns. So we worked our asses off, all day. We drove all over town, and I think […]
When you hear the word WIN, what pops into your head? *Having a better team* - *Scoring more points * - *That glorious moment of victory* Now think of WIN in the context to the Field Service Industry - how do YOU win in the field industry?
On Wednesday, we talked about how you should build your knowledge to gain an edge over your competition - and in that post, we promised a list of must-read Business books. The CEO and Co-founder of Service Autopilot, Jonathan Pototschnik, recommends these books (and a few podcasts!) for people who care about growing their business. Each […]