Since it's difficult to find qualified candidates who are the right fit, hiring snow removal employees for your business can be challenging.
After all, you need certified candidates who are:
In this total guide to hiring snow removal employees, you'll discover how to find, hire, and keep the best industry professionals in your area.
Since snow removal is a higher risk industry with increased liabilities, you'll need to choose an insurance plan for your business.
However, keep in mind, even if you already have a business insurance, you'll need to call your insurance provider to ensure your snow business is covered.
For example, many traditional liability insurance policies used for lawn care businesses do not automatically transfer to your snow removal business.
After all, the snow removal industry is considered a high-loss group at a greater risk of claim filing.
Before hiring snow removal employees, talk with your provider to ensure you have adequate insurance coverage for your snow business.
Plus, in addition to protecting the business, worker's compensation and disability insurance coverage serve as great incentives to keep amazing snow professionals feeling happy and secure in your business.
Knowing when it’s the right time to begin hiring snow removal employees is vital to the growth of your business.
While you don't want to risk hiring employees you can't afford, answering "yes" to all of these questions means you should consider hiring:
1. Are you growing fast enough to put a full-time employee to work?
If you and/or your team feel constantly overloaded with work, then it's time to consider adding more people to the team.
2. Do you have enough resources to properly train a new team member?
If you don't have enough time and money to properly train a new hire, then consider delaying any new hires until you have the proper resources.
3. Are clients happy with your services?
If clients are happy with your services, then you know you have proper training in place that's teaching high-quality standards.
4. Can you handle a short-term profit loss?
Even with years of snow industry experience, you'll still need to train new employees the ropes of your business.
Unfortunately, you're going to lose some money during this training process. Plus, you might even be forced to cut back on jobs in the meantime.
However, once an employee is properly trained your profits will likely be even higher than before you started.
5. Do you have a new hire process in place?
Before hiring any new employees, you need basic procedures in place.
For example, you'll need to have plans to:
Oftentimes, businesses struggling to find new snow removal experts think they're looking in the right places for candidates. However, they're not going about it in the right way.
In reality, just like you have to leverage marketing strategies to attract new clients, you have to do the same to attract great candidates.
For instance, you can begin marketing for new hires by:
In turn, these marketing campaigns have the power to transform lukewarm applicants into eager ones.
Here's how to take advantage of these top strategies:
Plus, print marketing is cost-effective, convenient, and easy to implement.
For instance, if you have residential snow accounts, then your team can conduct 9-arounds by distributing flyers to the nearest 9 houses where they're working.
Social media is an incredibly valuable resource for capturing the interest of great snow expert candidates.
In addition, both organic and paid social media alike are effective in finding snow professionals to hire.
Although, you can target ideal candidates using organic and paid social media, paid ads (e.g. Facebook Ads, Promoted Tweets, etc.) will typically generate better, faster results.
Also, since Facebook Ads has a customizable daily ads spend budget, it's an effective low-cost way to market your business on a limited budget.
Even better, you only pay for the CPC (i.e. Cost Per Click). Which means, even if your ads reach 10,000 people, you'll only pay for the number of ad clicks you get.
Plus, with Facebook's 2.85 billion active monthly users, it's expansive reach makes it perfect for generating lucrative ads.
Additionally, Facebook's ability to target specific audiences makes it an even more powerful way to capture the right attention.
There are countless various options with online ads. For example, based on your business needs and budget, you can place ads in newspapers, websites, and job recruiter sites.
Take a look at a few different sites where you can place ads online:
Plus, since these audiences are actively job seeking, these ads can provide some of the biggest results.
However, the narrower reach in audience may cause results to take longer. Though, the candidates you do reach likely will be more ideal.
Although, Google Ads are higher cost than other online ad types, they can be more powerful due to their larger reach in audience.
After receiving a few ideal applicants, it's time to begin the interview process.
Here's how to begin the process for hiring snow removal candidates fit for your business:
Before interviewing applicants in-person, it's important to pre-screen them over the phone. This is simply a brief phone call asking high-level questions to filter out any obvious, unqualified applicants.
In other words, this quick 15-minute phone call should let you know if they have the experience you're looking for to qualify them for the position.
Keep in mind, the primary goal of this call is to gather information about their general background and industry experience.
Plus, you can even capture a glimpse into their raw, unfiltered personality by throwing in one or two curveball questions (e.g. hobbies, interests, etc.).
Take a look at a few basic phone screening questions:
As you're talking with the applicant on the phone, don't be afraid to listen to your gut feeling. For instance, if something doesn't feel quite right, then it likely isn't. Which means, it's time to move on.
Remember, even if you gut reaction is wrong, you're still only losing a candidate you couldn't trust.
If the applicant passes the phone screening, then it's time to move onto the in-person interview.
In-person interviews offer an excellent opportunity to catch any potential inconsistencies in answers between the application, phone screening, and in-person interview.
For this reason, it's important to repeat some of the same questions you ask - even if they've already previously answered them.
Also, you'll want to ask more in-depth questions as well as a few additional ones you might have about their specific experience or background.
These are a few questions you can ask during your in-person interview:
In addition to what the candidate is saying, it's equally important to be attentive to their nonverbal cues as well.
For instance, you'll want to pay attention to things like:
Plus, pay attention to the red flags you spot in candidates you should NOT hire:
Due to the dangerous, high-risk, higher liability nature of the snow industry, it's important to look for the right qualifications when hiring snow removal employees.
In order to ensure you’re hiring the right candidate, you should look for:
These qualifications are vital to ensuring you’re hiring the right person for your snow removal business.
Also, it's important to consider the difference between a snow employee and a snow plow driver.
When a candidate has met all of the necessary requirements so far, then it's time to explore whether they're the right fit for your business.
To do this, take a look at the 7 C's for ensuring you're hiring the best fit for your snow removal business:
Once the candidate has met all of the necessary qualifications discussed so far, and they meet the 7 C's, then you’ve likely found yourself the right team member!
Similar to knowing how to hire the right team members, it's also important to know when to fire them.
For example, employees who consistently:
Bad employees can cost you clients, great employees, money, and time. While it's never fun to fire someone, it's important to know when is the right time to do so.
Here's how to know when to fire an employee:
Regardless of the reason, an employee who's bad-mouthing, scaring, or upsetting clients and other team members needs to be addressed.
Before you begin losing valuable assets to your business, these types of employees need to either shape up or exit the business.
Sometimes, employees either quit caring about their job, or they were never the right fit from the start.
If an employee is either showing signs like the the ones listed above, or they're producing low-quality work, then here's what to do next:
As always, track the employee's performance before, during, and after each meeting. Maintain an ongoing record of your meetings as proof of rightful termination, if you should need it later.
Alternatively, this documentation serves as performance tracking to help you determine whether you want to keep the employee.
If after these interventions, the employee's performance remains the same or gets worse, then it's time to consider firing them.
Remember, it's important to be firm yet respectful when firing them. Even though firing them may not be easy, it's what's best for the business in the long-term.
If it feels like you've tried everything, and your entire team is bad, then there could be something systematically wrong with your snow business.
Keep in mind, it's not financially viable to fire all of your employees at once. Plus, there's a good chance it's not your employees at all, and it has something to do with the systems you have in place.
Here's how to re-evaluate the systematic elements in your business:
These are just a few of the many systematic elements you can examine in your business to discover how to handle an underperforming team.
Regardless of whether your team is underperforming or performing exceptionally well, it's important to consistently re-evaluate your hiring and training practices.
As a result, these re-evaluations ensure continued seamless operations with happy employees.
Remember, even though hiring snow removal employees is an important task, it's equally important to keep the employees you already have in the business.
Keep in mind, knowing how to hire the best professionals is useless if you can't keep them aboard and have to continue hiring.
To start, building a positive culture is one of the main factors in keeping your best employees on the team.
For instance, a solid company culture means your team:
Also, your team should also be acknowledged for outstanding work and accomplishments.
In addition to a healthy company culture, you'll have to provide your team with reasons to stay at the business in order to increase your retention rate.
Plus, it's important to offer a competitive wage. After all, your team is more likely to leave for the competition if there's better pay.
Especially during a labor shortage, where finding quality candidates is a daily struggle, it's crucial to provide your team with the compensation they deserve.
Inevitably, you'll eventually lose great employees for a variety reasons. However, there are several ways to reduce the likelihood of it happening. In turn, you won't have to hire as often.
One of the most effective ways at keeping great snow employees, is by harnessing the power of the best snow removal software.
Plus, Service Autopilot allows your team to focus more time on providing clients with amazing services and less time on daily operations.
Manage your clients and employees all in one system
Even though hiring snow removal employees and keeping them may feel like an impossible challenge, this total guide has given you everything you need to:
Now, you're equipped with everything needed to begin hiring snow removal employees today!
Originally published Dec 6, 2018 4:07 PM, updated Jan 25, 2022 3:23 PM
Tags: Business Operation