Conference Registration is Now Open!
Get $250 OFF Tickets!

5 Reasons Why Your Pool Service Clients Are Leaving

Published on July 6, 2023

If you want to stop your pool service clients from leaving, then you’ll need to find out why they’re unhappy.

In this article, you’ll discover the leading reasons why pool service clients are leaving for the competition so you can:

  • Fix your prices
  • Improve the quality of services and customer service
  • Develop a strong online presence and reputation to beat the competition

However, solving these top reasons why your pool service clients are leaving doesn’t have to be an impossible task.

You can use the right all-in-one CSM software (i.e. customer service management) to help resolve these issues pool service clients have with your business.

Fix Your Pool Cleaning Prices in Under 10 Minutes!

Get Your FREE Calculator Now

1. Improperly Positioned Prices

One of the quickest ways to lose pool service clients is by having improperly positioned prices.

If your prices are too low, then you’ll attract the wrong clientele and won’t get enough profits to hire the right crews. Although, if your prices are too high then you’ll lose valuable clients and likely will struggle to attract clients.

As a result, it’s crucial to properly position your prices to:

In order to beat the competition and become the leading pool service provider in your area, it’s vital to find the right prices for your business.

2. Average Quality of Services

When you provide average or subpar services, clients will likely feel their services aren’t worth the value they’re paying. As a result, you risk them looking elsewhere for better services.

One of the best ways to keep clients happy with your business is to provide high-quality services. This way, clients know they can’t find better pool services elsewhere.

Here are a few of the many ways you can begin providing high-quality services:

  • Give 110% of your best effort every time
  • Go above and beyond with personal touches
  • Admit fault and take action to resolve the issue
  • Create long-lasting, meaningful relationships with clients
  • Continually get feedback from clients and implement changes

3. Subpar Customer Service

Similar to the issues with average quality of services, subpar customer service can cause clients to leave for the competition.

Even if you have the best pool services in the area, clients will consider leaving if your customer service is lacking.

For example, these are a few ways you can offer exceptional customer service:

  • Maintain a positive attitude
  • Prioritize customer satisfaction
  • Clearly and concisely communicate
  • Be honest and transparent with clients
  • Offer prompt assistance when clients need it
  • Adequately resolve the issue as soon as possible
  • Educate your technicians and clients on your business
  • Be respectful towards clients and listen to their concerns

By pairing high-quality services with excellent customer service, you can ensure clients will stay happy with your business for the foreseeable future.

4. Missing a Strong Online Presence and Reputation

If you want to keep your pool service clients from leaving, then you’ll have to establish a strong online presence and reputation to keep them happy.

When your business is missing a strong online presence and reputation, it impacts things like:

Plus, establishing a strong online presence and reputation isn’t as challenging as you might think.

These are a few basic ways you can establish and manage your online presence and reputation:

Get 90 Days of FREE Social Media 
Post Ideas!

Download Your FREE Templates!

5. Lacking an All-in-One CSM Software

Pool service businesses lacking an all-in-one CSM software (i.e. customer service management) particularly struggle with pool service clients leaving for the competition.

After all, pool service software is the only way you can easily simultaneously manage client relationships:

  • Launch newsletters and upsell email campaigns
  • Release routine, automatic email and text surveys
  • Send automated text and email service reminders

Additionally, the #1 pool service software has the power to:

Plus, when you choose Service Autopilot, you can scale faster by automating daily tasks and streamlining your everyday operations.

Grow Your Pool Business... Faster (and with Less Stress)

Instant invoicing

Better scheduling

Manage your clients and employees all in one system

Start Software Tour

Stop Losing Pool Service Clients Now

When you know why your pool service clients are leaving, you can:

  • Maximize profits and resources
  • Make disgruntled clients happy again
  • Provide the best pool services in your area
  • Become the local leading pool service provider
  • Improve your online reputation and discoverability

Now, you know the top reasons why your pool service clients are leaving for the competition. Use these key insights to keep your best clients happy with your business!

Related: 7 Reasons to Fire a Bad Pool Service Client

Originally published July 6, 2023 7:00 AM CT

Alyssa Sanders

Alyssa is the Team Lead of Content Marketing at Xplor Field Services. When she's not writing or creating content, you can find her watching a new sci-fi series or shoving her nose into a book.

Tags: ,

Free Downloads

Pool Cleaning Checklist

Establish a positive reputation for continued high-quality services!

Business Flyer & Door Hanger Templates

Build your pool service business fast!

90-Day Social Media Calendar

Build your pool service business fast!

Leave a Reply

linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram