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Pool Service Hiring Guide: How to Hire the Best Employees

Published on May 27, 2021

Easily find out how to hire the best employees for your business using this ultimate pool service hiring guide.

As your pool service business grows, inevitably you’ll need to hire more employees.

In this guide, you’ll find out everything you need to know about pool service hiring (and more)… 

  • When it’s time to hire
  • How to hire the right employees
  • The best ways to keep your best employees
  • When and how to fire your worst employees
  • How to hire the best office assistant for your business

By the end of this article, you’ll have the power to become a pool service hiring pro. Start finding and hiring the best pool service employees for your business today!

Pool Service Hiring: When It’s Time to Hire

By far, the main key to pool service hiring is knowing when it’s time to hire.

When you know when it’s time to hire, you can eliminate the worry of having the right budget for or enough work for new employees.

Use these pool service hiring questions to help you determine when it’s the right time for you… 

1. Is your pool service business growing fast enough to sustain full-time employees?

When you feel like you’re consistently swamped with your workload, then it’s time to hire a full-time employee.

2. Do you have enough time and resources to properly train your new pool service employees?

Before you consider hiring a new pool employee, you need to have enough time and resources to properly train them to be an amazing addition to your team.

3. Are your clients happy with your pool services?

If you don’t know how to make your pool cleaning clients happy, then you can’t properly train your new hires.

4. Can your pool service business manage a short-term profit loss?

Since new employees won’t start out with 100% efficiency, you’ll need to be able to handle a short-term profit loss until they can become an efficient worker.

5. Do you have a pool hiring process in place?

Before you can consider hiring new pool cleaning employees, you need a process in place for your new hires. You’ll have to be ready to manage a new employee, put them on your payroll, and fulfill federal and state legal requirements.

If you’ve answered a resounding “YES” to these questions, then you know it’s time to hire a new pool service employee.

How to Find the Best Pool Service Employees

Now, you know it’s time to hire a new pool service employee, so let’s talk about how you’re going to find them.

Let’s take a look at some of the best strategies for finding the perfect pool service employees… 

1. Utilize the Best Pool Marketing Strategies

Just like you utilize marketing to find new clients, you’ll also use it to find new pool service employees.

In order to find great pool service employees, you need to exude the presence of a professional, trustworthy, reliable employer.

In other words, you need to practice professional marketing strategies:

When you practice professional marketing strategies like these, you’ll be able to win over lukewarm candidates that are the perfect fit for you.

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2. Take Advantage of Advertising Open Job Positions

More than likely, your top competitors are finding amazing pool service technicians by just utilizing paid advertisements.

By far, Google Ads and Facebook Ads are one of the most effective ways to quickly and drastically increase the number of qualified candidates applying for the job.

However, you need to make sure you know what you’re doing before you take advantage of these effective tools. After all, you want to make sure you’re maximizing your spending.

3. Ask Your Vendors for Referrals

If you don’t already know your vendors, then you should get to know them.

Generally, your vendors know everyone in your area with experience in the pool service industry.

In other words, your vendors are an excellent networking tool for finding skilled pool service technicians looking for jobs in your area.

Get to know your vendors and ask for referrals whenever you’re looking to fill a pool service technician position.

4. Get Referrals from Your Best Employees, Friends, Family, and Social Media

Even though I've cautioned you against hiring your friends and family, you should consider asking them for referrals.

In fact, your best employees, friends, and family can be a reliable way to get trustworthy referrals. After all, these referrals are free, effective, and it finds you candidates that are in your local area.

Consider posting something on your personal social media that your employees, friends, and family can share.

For instance, you could post something as simple as, “My company, XYZ Pool Service Business, is hiring. Share this post if you know anyone who might be interested and qualified for this position. We take care of our employees, and we always pay on time.”

How to Hire Your First Pool Service Employee

First off, when you know it’s time to hire your first pool service employee, you’ll need to make sure you follow the proper legal proceedings.

If you’re in the United States, then you’ll need to acquire an Employee Identification Number (EIN) from the IRS.

However, if you’re in Canada, then you’ll need to acquire a Social Insurance Number (SIN).

Once you have the proper legal procedures out of the way, you’re ready to interview your candidates.

Take a look at this quick, three-step process for interviewing new pool employee candidates:

1. Pre-Screen Your Candidates by Phone

When you pre-screen your best candidates over the phone, you can quickly eliminate the ones who don’t have the right personality or pool industry experience.

Plus, a phone screening is a great way to get a good feel of your candidate’s raw, unscripted personality by tossing in one or two curveball questions.

These are a few pre-screening questions you can ask your candidates on the phone:

  • What kind of experience do you have?
  • Are you licensed or certified to work in the pool industry?
  • What types of jobs have you done in the past?
  • Why do you think you’re a good fit for the pool service industry?
  • What would you bring to our pool service business?

As you’re talking with your pool service hiring candidates, don’t forget to listen to your gut feeling. When in doubt, if something doesn’t feel right, then listen to your gut.

After all, if you can’t trust a candidate (even a good one), then they’re not a good fit for your pool service business.

2. Interview the Candidate In-Person

Now, your candidate has passed their phone interview pre-screening, and you’re ready to interview them in-person!

Sometimes, candidates will have inconsistencies if they lied to try to get the job in their phone screening. For this reason, it’s a good idea to ask some of the same questions in your in-person interview as you did in your previous phone screening.

Use your in-person interview to ask more in-depth questions and really get to know the person that’s applying for the position.

These are a few basic, on-site interview questions you should consider asking your candidate:

  • Why do you want to leave your current job position?
  • What types of chemicals (or equipment) have you worked with and for how long?
  • Why are you excited to work for my pool service business?
  • What would you bring to our pool business?
  • In the past, how have you handled a situation where a client was wrong or upset you?
  • What makes you different from the other pool service technicians applying for this job?
  • Can you drive a manual transmission?
  • Pitch me an upsell on a pool cleaning job.
  • Are you legal to work in the United States, or do you have/need a Visa?
  • Give me four references (two personal and two professional).

Also, as you conduct your in-person interview, you should be paying attention to what your candidate is not saying as much as they’re saying.

For instance, take notes on non-verbal cues, such as… 

  • Punctuality
    • Even though calls disconnect and interviews need to be rescheduled, if your candidate can’t show up on time for their scheduled interview, then it’s a good indicator they won’t be a reliable employee. Make sure they show up on time.
  • Professional attitude
    • Your employees are a direct reflection on your pool business. Since they’ll be in direct communication with you, your clients, and existing employees, it’s important they can present themselves with a professional attitude.
  • Experience in the pool service industry
    • When you’re first starting a pool cleaning business, you don’t have the adequate time and resources to train someone with no experience. If you’re new to the industry, find someone with experience in pool service. Wait until you’re established in the business before you consider hiring someone new to the industry.

If your candidate passes both the verbal and non-verbal aspects of the interview, then you’re ready to consider whether the candidate is right for you.

3. Decide Whether the Candidate Is Right for You

Even though a candidate might seem perfect in theory, they might not be a good fit for your pool service business.

Before deciding if someone is the right fit for your pool cleaning business, make sure you’re able to fulfill each other’s needs… 

  • Your views on company culture are aligned
  • You have the same goals and values in mind
  • You’re able to provide the candidate with the career opportunities they’re seeking

These things are important because you want to hire someone that’s going to grow with your business. They need to be someone that can stay with you until your business grows enough to where you have the ability to replace them when they inevitably leave.

As you’re deciding whether the candidate is right for you, these are a few signs you shouldn’t hire someone:

  • The candidate is looking to make a quick buck.
  • You feel sorry for the candidate - never hire someone out of pity.
  • They’re a family member or friend - they tend to be too entitled and comfortable around you for you to be their boss.

Always remember, you’re running a pool service business that’s sole purpose is to earn sustainable profit for successful growth. Therefore, your hiring decisions should always take financial considerations into account.

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How to Attract and Keep the Best Pool Service Employees

You’ve found the perfect candidate for your pool service business. Now, it’s time to attract great candidates to your business and discover ways to keep great employees.

Let’s talk about how to attract and keep the best pool service employees for your business… 

Should You Make Your Pool Service Employees Sign a Non-Compete Clause?

Before we get started, let’s talk about non-compete clauses.

You might have heard of some pool service owners requiring employees to sign a non-compete clause.

While you can force pool service employees to sign a non-compete clause, in most cases, it doesn’t do any good.

Here’s the deal, non-compete clauses are almost impossible to enforce in this industry. Plus, it can hurt employee performance and turn away great employees.

Rather than forcing your pool technicians to give up on their dreams of starting a pool cleaning business (like you did), you should ask them to sign a non-disclosure agreement.

A non-disclosure agreement will protect all of your pool cleaning business’ intellectual property, such as:

  • Processes
  • Client lists
  • Routes and maps
  • Future plans and more

This way, you can protect your pool cleaning business’ intellectual property without holding back great, ambitious pool employees.

5 Pool Service Hiring Tips to Attract Great Technicians

While amazing pool service technicians have the potential to make you thousands more in profit each year, they have to be paid more.

However, many pool service business owners think they can’t afford to pay their pool technicians what they deserve. In turn, they settle for cheap, underqualified employees and pay them a minimal amount.

By far, one of the best ways to attract great pool service technicians is by properly compensating them.

Here are a few ways you can properly pay your pool technicians and attract great candidates:

  1. Properly price your pool services for the most profit.
  2. Pay above the average local wage.
  3. Your goal should be to have your overhead (including your salary) make up about 15-30% of your sales.
  4. Especially in a seasonal industry, you need to incentivize your pool technicians to stay with you. Offer bonuses and raises for their consecutive years working for you.
  5. Adhere to Overtime Laws.

8 Pool Service Hiring Tips to Keep Your Best Technicians

Every time you lose an amazing pool technician, you lose their experience, overall employee morale drops, and your plans can leak out to your competitors.

For these reasons, it’s important you keep your best technicians.

In order to keep your best pool service technicians from getting poached, you need to find ways to keep your employees happy.

Use these top pool service hiring tips to keep your best technicians:

  1. Attract quality employees by building a reputation for quality pool services.
  2. Reward employee loyalty by giving them raises and bonuses for staying with you year after year.
  3. Provide perks that no other pool service business will (i.e. free snacks, free coolers, Paid Time Off (PTO), etc… ).
  4. Gift your employees with a stake in your pool business’ growth.
  5. Pay attention to talent. Whenever you see a pool tech at another business doing great work, give them your pool service business card.
  6. Strive to provide a health company culture.
  7. Show your pool techs they can have a successful career path at your business.
  8. Listen and watch for unhappy employees. Then, work as hard as you can to keep your best employees.

When It’s Time to Fire Your Worst Pool Service Employee

Problem employees are one of the biggest pains of owning a pool service business.

While this can be a difficult decision to make, you can use numbers to help make the decision a little easier.

By the way, when you use a great pool service software, like Service Autopilot, you can utilize the employee management tools to gather the hard data you need.

Here’s how to deal with your worst pool service employee… 

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Does the Pool Service Employee Cost More than Their Wage?

When employees stop caring about their job, they can cost more than their wage.

Your worst pool service employee can damage your pool service business by:

  • Badmouthing clients and coworkers
  • Scaring away great clients or making them angry
  • Producing poor quality of work with zero signs of improvement

Since this is a touchy subject, it’s important you remove emotion from the decision and mostly focus on the number to back up your decision.

How to Handle Your Worst Pool Service Employee

Usually, it’s best to first try to give your pool service employee a chance to fix their issues before you fire them.

These are a few steps you can take to hand your worst pool service employee:

  1. Find out what’s wrong by talking to them. You might be able to save them.
  2. Determine if there’s a training problem. Even the worst of employees can turn around after getting retrained.
  3. Give your pool service employee goals and deadlines to reach those goals. After all, your employees can’t meet your expectations if they don’t know what they are.

If these efforts fail, then it’s time to fire your worst pool service employee.

Sometimes, firing bad employees is the best decision you can make for the health of your pool service business.

What to Do if ALL of Your Pool Service Employees Are Underperforming

If you want a fresh start, and you’re sick of dealing with bad employees, then it can be tempting to want to fire everyone and start over. However, this is an unrealistic option that can be detrimental to your business and cost you a lot of time and money.

Use these two strategies to help you fixing all of your pool service employees that are underperforming and help you to hire better next time:

  1. Re-evaluate your pool service hiring practices.
    • Are you setting the right expectations and asking the right questions?
  2. Re-evaluate your training practices.
    • Are you giving your new employees enough time to adapt to your work ethic and company culture? Are you giving them the resources they need to become a great employee?

Take Advantage of This Pool Service Hiring Guide to Hire the Best Employees Today!

Even though hiring your first pool service employee might seem intimidating, it’s much easier when you know the right steps to take.

Use these best practices to find, hire, and keep the best pool service employees in the industry.

Now, you can take advantage of the advice and tools in this pool service hiring guide, so you can start hiring like a pro today!


Related: How to Grow a Pool Service Business


Originally published May 27, 2021 3:47 PM

Alyssa Sanders

Alyssa is a Content Marketing Specialist II at Service Autopilot. Her bookworming began after she discovered the Harry Potter series. Her love of books evolved into writing and creating content. When she's not writing, you can find her watching a new sci-fi series or shoving her nose into a book.
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